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Refund Policy

A legal disclaimer

Effective Date: February 25, 2026

This Refund Policy applies to lessons, camps, term programmes, private sessions, events, memberships, and other services offered by Andrew Lewis Sailing Academy and Foundation (“ALSA/ALSF”).

By registering for or purchasing any ALSA/ALSF programme or service, you acknowledge and agree to this Refund Policy.

1. General Policy

Sailing and watersports activities are weather-dependent and safety-critical. As a result, all registrations, bookings, and payments made to ALSA/ALSF are subject to our operational, safety, and cancellation rules.

Unless otherwise expressly stated in writing by ALSA/ALSF:

  • all payments are non-refundable, and

  • any refund, credit, transfer, or make-up session is granted solely at the discretion of ALSA/ALSF.

2. Weather and Safety Cancellations

Sessions may be cancelled, postponed, shortened, relocated, or otherwise modified due to:

  • weather conditions,

  • sea state,

  • high winds,

  • lightning,

  • poor visibility,

  • rough seas,

  • official advisories,

  • or any other safety or operational concern.

In such cases:

  • no refunds will be issued,

  • and ALSA/ALSF may, at its discretion, offer:

    • a make-up session,

    • a credit,

    • a rescheduled session,

    • or an alternative land-based / substitute activity.

These alternatives are offered where possible and are not guaranteed.

3. Force Majeure / Events Beyond Our Control

ALSA/ALSF is not responsible for cancellations, delays, closures, interruptions, or changes resulting from circumstances beyond our reasonable control, including but not limited to:

  • extreme weather,

  • natural disasters,

  • hurricanes,

  • flooding,

  • public health emergencies,

  • government restrictions,

  • civil unrest,

  • utility failure,

  • venue closure,

  • transport disruption,

  • or equipment failure required for safe operations.

In these cases:

  • refunds are not guaranteed,

  • and ALSA/ALSF may, at its discretion, offer credits, rescheduling, or other reasonable alternatives.

4. Participant Cancellations and Missed Sessions

If a participant misses or cancels a session due to:

  • personal scheduling conflicts,

  • illness,

  • travel,

  • late arrival,

  • no-show,

  • school commitments,

  • work commitments,

  • family matters,

  • or any other personal reason,

the session is non-refundable.

Credits, transfers, or make-up sessions may be considered only at the discretion of ALSA/ALSF and are not guaranteed.

5. Camps, Term Programmes, and Multi-Session Packages

For camps, term programmes, courses, and bundled session packages:

  • fees paid are generally non-refundable once the participant’s place has been reserved,

  • no partial refund will be given for:

    • missed days,

    • early withdrawal,

    • late arrival,

    • disciplinary removal,

    • illness,

    • or personal scheduling conflicts.

At ALSA/ALSF’s discretion, a participant may be offered:

  • a credit toward a future programme,

  • transfer to another available session,

  • or a make-up option,

but this is not guaranteed.

6. Private Lessons and Special Bookings

Private lessons, private group bookings, and specially scheduled sessions are non-refundable once confirmed, unless ALSA/ALSF determines otherwise.

If ALSA/ALSF must cancel a private booking for safety or operational reasons, we may offer:

  • rescheduling,

  • credit,

  • or an alternative arrangement,

but cash refunds are not guaranteed.

7. Membership Fees

Membership fees are generally non-refundable once processed.

If a membership is suspended, restricted, or cancelled due to:

  • misconduct,

  • breach of rules,

  • misuse of benefits,

  • unsafe conduct,

  • or non-compliance with ALSA/ALSF policies,

no refund will be issued.

8. Promotional Rates, Scholarships, and Sponsored Benefits

Payments made under:

  • discounted offers,

  • special promotions,

  • scholarships,

  • sponsor-supported programmes,

  • or subsidised booking arrangements

are also subject to this Refund Policy.

Misuse of promotional codes, discounts, or sponsor-supported benefits may result in:

  • cancellation of the booking,

  • loss of access to discounted pricing,

  • suspension from future programmes,

  • or refusal of service,

without refund.

9. Programme Modifications

ALSA/ALSF reserves the right to modify:

  • programme schedules,

  • instructors,

  • session length,

  • groupings,

  • venues,

  • activities,

  • or overall programme structure

where necessary for safety, quality, weather, or operational efficiency.

Such changes do not create an automatic right to a refund.

10. Transfers and Credits

Where ALSA/ALSF chooses to offer a credit or transfer:

  • the credit may be subject to an expiry period,

  • it may only be used by the original participant unless otherwise approved,

  • and it may only be applied to eligible programmes or services.

Credits have no cash value and are not redeemable for cash.

11. Processing of Approved Refunds

If ALSA/ALSF, in its sole discretion, approves a refund:

  • the refund may be processed to the original payment method where possible,

  • reasonable administrative or processing deductions may apply,

  • and processing timelines may vary depending on the payment provider or banking institution.

12. Final Decision

All decisions regarding refunds, credits, transfers, make-up sessions, and alternative arrangements are made by ALSA/ALSF in its sole discretion.

ALSA/ALSF’s decision on these matters shall be final.

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